GENERAL TERMS AND CONDITIONS

These contracting conditions govern the relationship between Environmental Services Valle de Añisclo SL and the users of its website that are provided through the site luism205.sg-host.com.

Servicios environmental Valle de Añisclo SL is committed to transparency and clarity in commercial transactions carried out on this website, guaranteeing a space committed to the rights of users and clients, for this reason, We recommend that before reserving any of the services made available to you on this website, you read these conditions and the terms that apply to the contracting of services offered by Monte Perdido Bus.

These terms define the commercial conditions that govern the relationship between users and Environmental Services Valle de Añisclo SL and will be binding from the moment any economic transaction is carried out on this website.

These terms were last updated on June 8, 2021.

SELLER IDENTIFICATION

By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

Company name: Servicios Medioambientales Valle de Añisclo SL

CIF/NIF: B22168017

Email: monteperdidobus@gmail.com

Head office: Calle Única S/N, 22375 Fanlo, Huesca

Its social activity is The transport of passengers by road, either in their own vehicles or those of others.

Purpose of the website: Promotion and online sale of transport services in the Ordesa y Monte Perdido National Park

Commercial registry: {COMMERCIAL REGISTRY DATA}

Servicios Medioambientales Valle de Añisclo S.L., which offers the Monteperdidobus service, has the permits and licenses necessary for the activities of passenger transport and it commits to provide the services within the legal framework of the current regulations for the transport of passengers by road in their own vehicles or those of others.

Medioam ServicesValle de Añisclo S.L. is not responsible for personal belongings that are damaged or lost during the Monteperdidobus journey.

CUSTOMER SERVICE

SAFETY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of avoiding unauthorized access to data and possible theft of data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

We offer 100% secure payment

At luism205.sg-host.com we guarantee that each of the transactions made is 100% secure.

All the purchases you make on our website are guaranteed by the secure server of the Banco Santander bank, so your data is protected and encrypted by the most advanced technology, which is much safer to send your data to the Secure Server of the bank than to pay at a gas station, restaurant, etc.

What happens when I send my data over the network?

When you make the purchase and choose the payment method when you click on the Payment by card button, the website connects with the Secure Server, from that moment You enter to navigate in a secure area and register your bank details in the bank’s Secure Server, which ensures that the operation meets the security requirements and performs the operation, after which the confirmation appears and the buyer returns again to the store.

Could someone know the encryption key?

Every time a user connects to a Secure Server, it is responsible for generating a random key for the session it is establishing with the user, while the client’s browser generates another key, equally random, which is used to identify yourself to the server.

If at the time a secure connection has been established, other users connect to the server, other new keys are generated to identify the participants in the connection.

The Secure Server ensures that the generated keys never match while establishing multiple simultaneous connections.

How do I know that a secure connection has really been established?

You will be able to tell if you have connected to a Secure Server if the URL starts with “https://”. In addition, the most used browsers indicate it graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).

What security protocol is used in transmissions?

In connection with the Secure Server, the latest specifications of the standard network security protocol are used: SSL.

Which financial entity guarantees the security of my transactions?

When you make a reservation with a debit or credit card at luism205.sg-host.com a connection is established with Banco Santander’s Secure Server, it provides all its experience and technological infrastructure to support safely and efficiently to all electronic purchase transactions made at www.tiendaonline.com. When a payment request arrives at Banco Santander’s Secure Server, it is in charge of managing the authorization or denial, in real-time, of the payment of that purchase after corroborating that all the data is correct to make the payment.

Where can I get more information?

If you want more information on security issues, you can resort to that provided by Banco Santander on its website, www.bancosantander.es.

3D Secure

Banco Santander’s gateway is compatible with the new secure internet payment protocols introduced by the Visa and Mastercard brands.

3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, it guarantees that the customer who is using a card number is really the owner thereof. This is done using a secret key that your own bank will provide you and that only you will know, In most cases, this key can be requested online. For more information, you can consult your bank’s website or contact them.

Very important

Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special code to buy online that must be provided by the financial institution issuing the credit. the card, mentioning the need to have the 3D Secure virtual key. We recommend using this 3D Secure system, you make sure that you are the only one who can make purchases with the card, so its fraudulent use on the network is impossible, guaranteeing the total security of transactions.

How do we protect your credit card payment?

luism205.sg-host.com uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol. (For more information, visit www.ssl.com.)

All of your personal data and information you transmit to us travels encrypted over the network and is protected and encrypted before being sent for processing.

For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.

The payment gateway we use for your credit card payment is from Banco Santander, which encrypts your data using the 256-bit SSL protocol. Our system does not store any bank details of your credit card but rather goes directly to the Bank’s E-commerce POS (Point of Sale Terminal).

What is SSL?

The latest advances in browser and server technology have made it easy to use web services without concerns about phishing. One such example is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet-Draft. Basically, the protocol allows the browser and the server in a web session to authenticate each other and protect the information that will subsequently flow between the two points. By using cryptographic techniques such as scrambling and digital signing, the protocol:

• Allows browsers and web servers to authenticate each other.
• Allows website owners to control access to particular servers, directories, files, or services.
• Allows sensitive information (such as credit card numbers) to be shared between the browser and the server, keeping it inaccessible to third parties.
• It makes it possible to ensure that the data exchanged between the browser and the server cannot be corrupted, either accidentally or deliberately, without being detected.

PAYMENT METHOD

The reservation must be paid by credit or debit card, VISA, VISA Electron, Maestro or Mastercard. In no case does Monteperdidobus have access to any information related to your credit card data, since the final payment process is carried out on the secure server of the bank that provides the payment gateway.

PRICES AND TAXES

The prices established for each service on the date the reservation is made will be applicable.

The final prices indicated on the website include VAT. and any other tax that was applicable at the rate in force at the time of contracting.

ABOUT RESERVATIONS

To use our services it is essential to book in advance.

The fact of reserving an activity with Monteperdidobus implies full acceptance by the participant of the contracting terms and conditions, which are valid as a contract.

In the event that a participant reserves a place for several participants or a group, he or she will be obliged to communicate the general conditions established herein to the rest of the participants registered by him or her.

When making the reservation, the participating persons accept the publication of the photographs taken during this service, on the Monteperdidobus website and/or on the advertising media and social networks that Monteperdidobus deems prompt. Participants can make an express declaration not to publish their images in any medium.

Our services take place along a high mountain forest track in a remote area. Its provision may be conditioned by both vehicle breakdowns and weather conditions. If at the company’s discretion, the conditions are too unfavorable, the activity may be canceled, in which case the client will be offered a full refund or a change of date.

The services offered have a minimum number of participants and a maximum number of participants. Below the minimum quota, the organizing entity Servicios Medioambientales Valle de Añisclo S.L. reserves the right to cancel the service, being able to offer a full refund or a date change. In some cases, the client may choose to maintain the service by increasing its price.

Procedure to make a reservation

The reservation request is the previous step for the definitive reservation of the square To confirm the reservation of the service, the total amount of the service must be paid, except for indication to the contrary by the company.

Reservations for our services are preferably made through the website luism205.sg-host.com, although on certain occasions the company will also provide other channels: telephone, and email.

In the case of making a reservation by phone or by email, the client will be informed of the steps to follow to formalize it.

The online booking process is as follows:

1. Select the desired service.
2. Select the desired date, if available
3. Indicate the number of places to reserve
4. Check the reservation price for individual tickets and the total.
5. Enter the information requested for the reservation, especially those that are mandatory.
6. For those services in which the minimum quota is already confirmed or can be confirmed with an additional cost, the system will facilitate the direct booking, making the payment in it. You will receive a confirmation email with a reservation number.
7. For those services in which the minimum quota has not yet been reached, the system allows you to make a reservation request, so its confirmation is pending receipt of a sufficient number of requests. If the service is confirmed you will receive an email with the pre-confirmation of the reservation and the payment link to confirm it. Once paid, you will receive a confirmation email with a reservation number.

Once the reservation is made, the confirmation of the reservation, either printed or shown by electronic means, or the reservation number, together with the identity document of the person who has made the reservation, they will constitute the receipt to carry out the journey or activity.

Cancellation and refund policy

In case the participants want to cancel the reservation, the cancellation policy that will be applied will be the following:

• To cancel a reservation you must contact us by email at monteperdidobus@gmail.com< /a> or call 659536210.
• In general, the cancellation of a reservation by the user does not imply a refund of the payment, unless otherwise indicated in the particular conditions of each service.
• If a service is conditioned by minimum quotas and the cancellation of your reservation does not imply the cancellation of the service, the company may offer a refund or change the date of the booking.
• A canceled reservation will be understood without the option of a refund or a change in date if the day of the activity does not go to the place and time indicated in the reservation.

PHYSICAL LIMITATIONS AND AGE OF TRAVELERS

You are responsible for confirming that you and anyone you book the activity for meet the physical requirements to stay at 7,000 feet.

There are no age restrictions for access to our services. Underage participants must always be accompanied by a father, mother or legal guardian.

RIGHT OF WITHDRAWAL

It is the power that the user has to cancel a contract in certain cases without the need to justify their decision or assume any penalty. In accordance with article 93 k) of Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception of article 98.2) does not It is applicable to passenger transport service contracts. Therefore, the right of withdrawal does not apply to reservations for passenger transport services. In this way, in the event that the user expresses his desire to cancel the contracted tickets, the cancellation conditions of the transport operator in question will apply.

SPECIFIC CONDITIONS OF THE MOUNTAINEER TRANSPORT SERVICE

• The final prices indicated on the website include VAT. and any other tax that was applicable at the rate in force at the time of contracting.
• This service offered has a minimum quota and a maximum quota of participants. Below the minimum quota, the organizing entity Servicios Medioambientales Valle de Añisclo S.L. reserves the right to cancel the activity and change its price.
• This service is considered a mountain activity and therefore its provision is conditioned to the weather situation at the time. If the conditions are adverse, the taxi service will not be carried out.
• Reserving a seat on the Monteperdidobus entitles you to enjoy the transportation and approach service for mountaineers.
• You are responsible for confirming that you and anyone for whom you book the Service meet fitness and fitness requirements, as well as any other that applies.
• Minors must always be accompanied by a Father, Mother, or Guardian.
• The responsibility of Servicios Medioambientales Valle de Añisclo S.L. only affects the passenger transport service during the route made with the Monteperdidobus service.
• People who contract this service provided by Servicios Medioambientales Valle de Añisclo S.L. are aware that they are going to be transported by the Monteperdidobus service to later carry out a mountain activity on their own, assuming all the risks of the activity that they make once the journey is finished in the Monteperdidobus vehicle.
• Medioam ServicesValle de Añisclo S.L., which offers the service de Monteperdidobus, has the necessary permits and licenses for its own passenger transport activities and she commits to providing services within the legal framework of the current regulations for the transport of passengers by road in their own vehicles
• Medioam ServicesValle de Añisclo S.L. is not responsible for personal items that are damaged or lost during the Monteperdidobus journey and during tourist activity.

Reservations, cancellations, and payment methods

• Reservations will be made through
• The booking request is the previous step for the final reservation of the place/s.
• To make the request for the taxi service reservation, you must pay the total amount of the reservation(s)
• The request reserves credit or debit card, VISA, VISA Electron, Maestro, or Mastercard. In no case does Monteperdidobus have access to any information related to your credit card data since the final payment process is carried out on the secure server of the bank that provides the payment gateway?
• Once the reservation request is confirmed, the confirmation of the same, either printed or displayed electronically (PDF file), together with an identity document of the person making the reservation, will constitute the ticket or proof of transportation.
• Since it is a mountain activity, Monteperdidobus reserves the right to make modifications to the reservations corresponding to the reservation date due to adverse weather conditions. In this case, a refund of the reservation will be offered if it has already been paid or a change of date for the activity on available dates.
• In case the participants want to cancel the reservation, the cancellation policy that will be applied will be the following
  • In general, the cancellation of the reservation by the user does not imply the return of the payment, cancellations are not refundable.< /span>
  • This activity is subject to minimum quotas, so if its cancellation does not mean the total cancellation of the transport service, the following options will be given: refund or modification of the reservation date. To do this, when canceling, you must contact us by email at reservas@luism205.sg-host.com or call 659536210.
  • A canceled reservation will be understood without the option of a refund or a change in date if the day the service is provided is not attended at the place and time indicated in the reservation.

• More than 30 days before the start of the activity: the entire payment made will be refunded.< /i>

• Between 30 and 15 days in advance will have a penalty of 20% of the reservation</ li>

• The fact of booking this service with Monteperdidobus implies full acceptance by the participant of the general conditions, which are valid from the contract.

• In the event that a participant reserves a place for several participants or a group, the latter will be obliged to communicate the general conditions established here to the rest of the participants registered by him or her.

Procedure to make the reservation request

1º Select the taxi service for the approach of mountaineers

2nd Confirm the date of the reservation request

3rd Indicates if it is a round-trip ticket, one-way or return ticket.

4th Indicates the number of places to reserve

5º Check the price of the reservation for individual tickets and the total.

6º Enter the information requested for the reservation, especially those that are mandatory

7º Request a reservation

Once the previous steps have been completed, you will receive a notification via email of the request made. Due to the minimum quota, once the completion of the service is confirmed, you will receive another email with the reservation confirmation.